Ungelöst
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Replaced motherboard 3 times already - Alienware x17
Alienware x17 R1
So I have been having problems lately with my laptop and the motherboard was replaced 3 or 4 times already. Last replacement was on 10 jan and was happy with support. But two days back I had problem in the morning when I tried to turn on laptop it stared blinking 3 red and 5 blue. But I quickly did something and it started working normal.
Now today same thing but this time it's dead. I have my Thesis two weeks later and these people replacing motherboard again!. Is there a problem with X series laptops? Is it why they discontinued em?
What should I do in this case I can't wait for a motherboard replacement every month! Am am in EU how good is the customer service in EU🥲
Support refused to give me a permanent solution. Customer service said they will help me with a replacement. But when connected to technical service team they said there has to be an issue 3 or more times in a month to do so. Can they community help me understand what I can do for a permanent fix for the issue?
WoodenOwll
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February 4th, 2024 18:49
Same Problem with support here. Wish you all the best. Not solved yet.
regards
_Michaell_
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February 10th, 2024 13:23
After 3 not successful repair attempts the rule in Germany is: You can request you money back, i.e. a reversal of the purchase contract is your right.
Emma2104
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May 2nd, 2024 09:31
§ 439 I BGB: (1) Der Käufer kann als Nacherfüllung nach seiner Wahl die Beseitigung des Mangels oder die Lieferung einer mangelfreien Sache verlangen.
(Bearbeitet)