Note: The shown screenshots may differ from the version you are using.


Dell Support Live Image Version 2.2 provides the following features:

  • Safe environment to perform diagnostics or data recovery
  • Access to disk diagnostics (Dell Online Diagnostics)
  • Access to tape diagnostics (xTalk and IBM ITDT)
  • DSET tool built into operating system
  • Built in FTP and SMB shares to easily transfer files
  • Built in telnet, SSH and VNC servers for remote troubleshooting
  • Webex support for Dell technical support access
  • OMSA 6.4 built in for local and remote access
Please note that this guide is also provided on the desktop of the OMSA LiveCD for those without internet access.

You need:

  • CD / DVD writer + 1 CD / DVD which is empty
  • burn the LiveCD ISO file to the CD / DVD
  • USB flash drive with at least 256 MB format the stick with FAT or FAT32

Download Link Dell Support Live Image Version 2.2
Filename: Dell Support Live Image Version 2.2



Dell Support Live Image - Starting the Disk

- reboot the system

- insert LiveCD

- press F11 by post process to select the optical boot device CD / DVD

- press F11 to select the Optical Drive (CD / DVD)


LiveCD boots please wait


please wait, don't try to reboot or eject the CD / DVD


first screen after boot from LiveCD


open the Launch Server Administrator (OMSA) via a double click


login as root with password dell


welcome to the OMSA start page


on the left side click the option Storage then click on the PERC Controller (example PERC H700 Adapter)


click the option Information Configuration


scroll down on the right side and select the Controller Tasks boxes, export via Export Log… and click on Execute


click on the Export Log File button to save the file in /var/log/*


the file is saved in /var/log/ as afa_* or LSI_* or lsi_*
use the console or a directory browser to search for the file in the /var/log/ directory


open the root’s Home select „/“ scroll down to the var directory and open it


open the log directory


select the the afa_* or LSI_* or lsi_* to copy this on the connected USB thumb drive


plug in the USB flash drive to the system, check the device and mount the stick
# tail –f /var/log/messages connect the stick and check the device (example sdb: sdb1)


mount the USB thumb drive in the console # mount /dev/sdb1 /mnt


select the „/“ on the left side in the root’s home window


open the mnt directory


paste the file on the USB thumb drive


close all directory sessions!


umount the thumb drive on the console # cd /

# umount /mnt


disconnect the USB stick from the system and try reboot # init 6


please send the logfile to your dell agent via E-Mail



Basic Linux Commands Reference

Remember Linux is case sensitive!

cd directory = Changes directory

pwd = displays current directory

ls = shows files in current directory

cp source destination = copies a file

cat file = prints a file on the screen

vi file = opens file with text editor

nedit file = opens file in GUI text editor

ifup eth0 = Enables NIC

ifdown eth0 = Disables NIC

ifconfig = similar to Windows “ipconfig”, configures network interfaces

ps –a | grep “name” = finds a running process with “name” in it

kill “process number” = stops the process as found in ps

shutdown -h now = powers off system