To gather the support Information of a MD32x0(i), MD34x0, MD36x0i, MD36x0f, MD3x60i, MD3x60f, MD38x0i  or a MD38x0f please follow the shown steps.
>> Please be aware that the firmware have to be installed minimum to use this How-To

  1. Open the Modular Disk Storage Manager (MDSM).
  2. Connect to the Storage you want.
  3. In the tab Summary you will find the link Collect all Support Data.

  4. Now a new Window will appeare. Click Browse to choose a name and a location where you want to safe the logs.

  5. Click Start to gather the information.

  6.  When the process is in progress you will see a progress bar.
    Be aware that the collection can take up to 5 minutes.

  7. After the collection is finished you can close the window by clicking Ok.

  8. The Supportinformation will be safed as *.zip-File at the location you choose in 4.

    >>  Please inform the Tech-Support-Agent if you use this version of the firmware. He will create you a FileExchanger-Account for upload.