Note: Screenshots may differ from your version.

Dell Support Live Image Version 2.0 provides following features:

• Safe environment to perform diagnostics or data recovery
• Access to disk diagnostics (Dell Online Diagnostics)
• Access to tape diagnostics (xTalk and IBM ITDT)
• DSET tool built into operating system
• Built in FTP and SMB shares to easily transfer files
• Built in telnet, SSH and VNC servers for remote troubleshooting
• Webex support for Dell technical support access
• OMSA 6.4 built in for local and remote access

Please note that this guide is also provided on the desktop of the OMSA LiveCD for those without internet access.

• CD / DVD writer + 1 CD / DVD which is empty
• burn the LiveCD ISO file to the CD / DVD
• USB stick with 256 MB format the stick with FAT or FAT32

Download Link Dell Support Live Image Version 2.0
Filename: Dell Support Live Image Version 2.0

Dell Support Live Image Starting the CD

- reboot the system

- insert LiveCD

- press F11 by post process to select the optical boot device CD / DVD

Select with F11 Optical Drive (CD / DVD)

LiveCD boot please wait.

Please wait, don’t try reboot or eject CD / DVD.

First screen after boot from LiveCD

Open Launch Server Administrator (OMSA) via double click

Login as root with password dell

OMSA start page

On the left side open the point storage and click on the Perc controller (example PERC H700 Adapter)

Select Information Configuration.

Scroll down on the right side and select the Controller Tasks boxes, export via Export Log… and click on Execute.

Click on the Export Log File button to save the file in /var/log/*

The file was saved in /var/log/ as afa_* or LSI_* or lsi_*
Please see via console or directory browser after the file in the /var/log/ directory.

Open the root’s Home select „/“ , scroll down to the var directory and open it

Open the log directory.

Select the the afa_* or LSI_* or lsi_* to copy this on the connected USB stick.

Connect the USB stick on the system, check the device and mount the stick
# tail –f /var/log/messages connect the stick and check the device (example sdb: sdb1).

Mount the USB Stick on the console # mount /dev/sdb1 /mnt.

Select the „/“ on the left side in the root’s Home window.

Open the mnt directory.

Paste the file on the USB stick.

Closed all directory sessions!

Remove USB Stick on the console
# cd /
# umount /mnt

Disconnect the USB stick from the system and try reboot # init 6.

Please share logfile with Dell Technical Support.


Basic Linux Commands Reference

Remember Linux is case sensitive!

cd directory = Changes directory

pwd = displays current directory

ls = shows files in current directory

cp source destination = copies a file

cat file = prints a file on the screen

vi file = opens file with text editor

nedit file = opens file in GUI text editor

ifup eth0 = Enables NIC

ifdown eth0 = Disables NIC

ifconfig = similar to Windows “ipconfig”, configures network interfaces

ps –a | grep “name” = finds a running process with “name” in it

kill “process number” = stops the process as found in ps

shutdown -h now = powers off system


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