XPS13 9343 - neuer Grafiktreiber lässt sich nicht installieren

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XPS13 9343 - neuer Grafiktreiber lässt sich nicht installieren

This question has been answered by Dell-Sebastian K

Der neue Grafiktreiber für den XPS13 9343 lässt sich nicht installieren, weder automatisch noch manuell.

Wäre sehr nett wenn mir wer sagen könnte was es damit auf sich hat. Vorweg: Ich habe das Dell WLAN Modul durch ein Intel® Dual Band-Wireless-AC 8265 ersetzt.

Der Fehlercode lautet:

[07/25/17 20:16:24] Update Package Execution Started
[07/25/17 20:16:24] Original command line: "C:\Users\paulf\Downloads\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04.EXE"
[07/25/17 20:16:24] DUP Framework EXE Version: 3.4.4.35
[07/25/17 20:16:24] DUP Release: RTWTFA04
[07/25/17 20:16:24] Initializing framework...
[07/25/17 20:16:24] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client
[07/25/17 20:16:24] logo.png
਍਍[07/25/17 20:16:29] Update Package Execution Started
[07/25/17 20:16:29] Original command line: "C:\Users\paulf\Downloads\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04.EXE"
[07/25/17 20:16:29] DUP Framework EXE Version: 3.4.4.35
[07/25/17 20:16:29] DUP Release: RTWTFA04
[07/25/17 20:16:29] Initializing framework...
[07/25/17 20:16:29] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client
[07/25/17 20:16:29] logo.png
[07/25/17 20:16:45] User Command: attended
[07/25/17 20:16:45] DUP Capabilities Value: 41943039 (0x27FFFFF)
[07/25/17 20:16:45] DUP Vendor Software Version: 20.19.15.4531
[07/25/17 20:16:45] Local System/Model Compatible with this Package? Yes
[07/25/17 20:16:45] Local System OS Version: 10.0.0.0
[07/25/17 20:16:45] OS Compatible with this Package? Yes
[07/25/17 20:16:45] Local System OS Language: DE
[07/25/17 20:16:45] Language Compatible with this Package? Unknown
[07/25/17 20:16:46] Extraction-miniunz path: C:\PROGRA~3\1F761D~1\dell\drivers\9343_V~1.453\miniunz.exe
[07/25/17 20:16:46] Extraction-arguments: -x C:\Users\paulf\DOWNLO~1\9343_V~1.EXE -o -d C:\PROGRA~3\1F761D~1\dell\drivers\9343_V~1.453
[07/25/17 20:17:09] Extraction-GetExitCode: 0
[07/25/17 20:17:09] Identified Behavior : attended
[07/25/17 20:17:09] Temporary payload log file name: C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP822C.tmp
[07/25/17 20:17:09] Translated Command Line : setup.exe /report "C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP822C.tmp"
[07/25/17 20:17:09] Path : C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04
[07/25/17 20:17:09] Identified Behavior : attended
[07/25/17 20:17:42] Append Vendor Software Log: C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP822C.tmp
[07/25/17 20:17:42]
--- Start of Vendor Software Log ---

[07/25/17 20:17:42] Unicode payload log file detected.
[07/25/17 20:17:42] >>> 7/25/2017 20:17:09:262
[Install Configuration]
Installer Version: 1.6.52.0
Compile date = Mon Aug 22 11:25:33 2016
OS command line = "C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Setup.exe" /report "C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP822C.tmp"
Effective command line = /report "C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP822C.tmp"
Windows Version = Windows 10
Platform = 64 bit
Core Version = 3.0.1 (IIF2++)
System up time = 950 sec
Source: C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04
[Languages]
0401 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\ar-SA\setup.exe.mui
0405 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\cs-CZ\setup.exe.mui
0406 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\da-DK\setup.exe.mui
0407 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\de-DE\setup.exe.mui
0408 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\el-GR\setup.exe.mui
0409 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\en-US\setup.exe.mui
0C0A - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\es-ES\setup.exe.mui
040B - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\fi-FI\setup.exe.mui
040C - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\fr-FR\setup.exe.mui
040D - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\he-IL\setup.exe.mui
041A - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\hr-HR\setup.exe.mui
040E - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\hu-HU\setup.exe.mui
0410 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\it-IT\setup.exe.mui
0411 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\ja-JP\setup.exe.mui
0412 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\ko-KR\setup.exe.mui
0414 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\nb-NO\setup.exe.mui
0413 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\nl-NL\setup.exe.mui
0415 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\pl-PL\setup.exe.mui
0416 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\pt-BR\setup.exe.mui
0816 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\pt-PT\setup.exe.mui
0418 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\ro-RO\setup.exe.mui
0419 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\ru-RU\setup.exe.mui
041B - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\sk-SK\setup.exe.mui
0424 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\sl-SI\setup.exe.mui
041D - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\sv-SE\setup.exe.mui
041E - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\th-TH\setup.exe.mui
041F - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\tr-TR\setup.exe.mui
0804 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\zh-CN\setup.exe.mui
0404 - C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Lang\zh-TW\setup.exe.mui
User default LangID: 0xC07
User default UI language: 0x407
Loaded language 0407
[Checking requirements]
* Enabling DPIAware was successful
Checking for admin rights
Admin rights OK
Checking OS
OS check OK
Checking .NET configuration
Check Pass. Found ID: 8 , Min ID: 4
.NET check OK
[Scanning drivers]
Scanning drivers
Found INF = C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\6.16\IntcDAud.inf
Found INF = C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\8.20\IntcDAud.inf
Found INF = C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Graphics\igdlh64.inf
[INF Info]
INF = C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\6.16\IntcDAud.inf
* Section <PackageInfo> Key <Sequence> not found in INF
Date = 05/10/2016
Version = 6.16.00.3197
ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
PackageInfo.Name = DAUDIO
PackageInfo.Sequence = 0
Manufacturer = Intel,NTAMD64.6.0,NTAMD64.6.1,NTAMD64.6.2
Resolved Manufacturer = Intel.NTAMD64.6.2
Inf supports 64 bit.
Description: Intel(R) Display-Audio
HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2807
Description: Intel(R) Display-Audio
HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2808&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2808
Description: Intel(R) Display-Audio
HardwareID = IntcDAudModel8,HDAUDIO\FUNC_01&VEN_8086&DEV_2883&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2883
[INF Info]
INF = C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\8.20\IntcDAud.inf
* Section <PackageInfo> Key <Sequence> not found in INF
Date = 06/27/2016
Version = 8.20.00.950
ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}
PackageInfo.Name = DAUDIO
PackageInfo.Sequence = 0
Manufacturer = Intel,NTAMD64.6.2
Resolved Manufacturer = Intel.NTAMD64.6.2
Inf supports 64 bit.
Description: Intel(R) Display-Audio
HardwareID = IntcAudModel,HDAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2809
Description: Intel(R) Display-Audio
HardwareID = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_2809
[INF Info]
INF = C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Graphics\igdlh64.inf
* Section <PackageInfo> Key <Sequence> not found in INF
Date = 09/29/2016
Version = 20.19.15.4531
ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}
PackageInfo.Name = Graphics
PackageInfo.Sequence = 0
Manufacturer = IntelGfx,NTamd64.6.1,NTamd64.6.2,NTamd64.6.3,NTamd64.10.0
Resolved Manufacturer = IntelGfx.NTamd64.10.0
Inf supports 64 bit.
Description: Intel(R) HD Graphics
HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0402
Description: Intel(R) HD Graphics
HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0406
Description: Intel(R) HD Graphics 4600
HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0412
Description: Intel(R) HD Graphics 4600
HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0416
Description: Intel(R) HD Graphics 4400
HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_041E
Description: Intel(R) HD Graphics
HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A06
Description: Intel(R) HD Graphics Family
HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A16
Description: Intel(R) HD Graphics 5000
HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A26
Description: Intel(R) Iris(TM) Graphics 5100
HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A2E
Description: Intel(R) HD Graphics Family
HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A1E
Description: Intel(R) HD Graphics
HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0A0E
Description: Intel(R) Iris(TM) Pro Graphics 5200
HardwareID = iHSWM_w10,PCI\VEN_8086&DEV_0D26
Description: Intel(R) Iris(TM) Pro Graphics 5200
HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_0D22
Description: Intel(R) HD Graphics
HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_040A
Description: Intel(R) HD Graphics P4600/P4700
HardwareID = iHSWD_w10,PCI\VEN_8086&DEV_041A
Description: Intel(R) HD Graphics
HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1606
Description: Intel(R) HD Graphics
HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_160E
Description: Intel(R) HD Graphics 5500
HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1616
Description: Intel(R) HD Graphics 6000
HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1626
Description: Intel(R) HD Graphics 5300
HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_161E
Description: Intel(R) HD Graphics 5600
HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1612
Description: Intel(R) HD Graphics P5700
HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_161A
Description: Intel(R) Iris(TM) Pro Graphics 6200
HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_1622
Description: Intel(R) Iris(TM) Pro Graphics P6300
HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_162A
Description: Intel(R) Iris(TM) Graphics 6100
HardwareID = iBDWM_w10,PCI\VEN_8086&DEV_162B
Description: Intel(R) HD Graphics
HardwareID = iCHVM_w10,PCI\VEN_8086&DEV_22B0
Description: Intel(R) HD Graphics
HardwareID = iCHVM_w10,PCI\VEN_8086&DEV_22B1
Description: Intel(R) HD Graphics 510
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1906
Description: Intel(R) HD Graphics 520
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1916
Description: Intel(R) HD Graphics 515
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_191E
Description: Intel(R) HD Graphics 530
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1912
Description: Intel(R) HD Graphics 520
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1921
Description: Intel(R) Iris(TM) Graphics 540
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1926
Description: Intel(R) HD Graphics 535
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1923
Description: Intel(R) Iris(TM) Graphics 550
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1927
Description: Intel(R) HD Graphics 510
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_1902
Description: Intel(R) HD Graphics 510
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_190B
Description: Intel(R) Iris(TM) Pro Graphics 580
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_193B
Description: Intel(R) Iris(TM) Graphics 555
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_192B
Description: Intel(R) HD Graphics 530
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_191B
Description: Intel(R) Iris(TM) Graphics P555
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_192D
Description: Intel(R) Iris(TM) Pro Graphics P580
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_193A
Description: Intel(R) HD Graphics P530
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_191D
Description: Intel(R) Iris(TM) Pro Graphics P580
HardwareID = iSKLD_w10,PCI\VEN_8086&DEV_193D
Matched HardwareID = PCI\VEN_8086&DEV_1616
Installed Driver = {4d36e968-e325-11ce-bfc1-08002be10318}\0000
Found current package 20.19.15.4531
Found current package INF: C:\WINDOWS\inf\oem9.inf
Found current package Installed INF: oem9.inf
Removed C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\6.16\IntcDAud.inf
Removed C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DisplayAudio\8.20\IntcDAud.inf
Checking 4 part DID's
if nInfIdCount == 2
opening INF file C:\WINDOWS\inf\oem9.inf
Removed INF = C:\ProgramData\1f761db8-1f7d-452d-a05b-43ee5df0c0d6\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\Graphics\igdlh64.inf
! Installed driver uses 4IDs and installing driver uses less. Get driver from manufacturer website.
IIF will NOT initiate reboot
Exit code = 0xA040
ResultCode = 41024
<<< 7/25/2017 20:17:42:794


[07/25/17 20:17:42]
--- End of Vendor Software Log ---

[07/25/17 20:17:42] Vendor Software Return Code: 64
[07/25/17 20:17:43] logo.png
[07/25/17 20:17:43] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml
[07/25/17 20:17:43] Name of Exit Code:
[07/25/17 20:17:43] (DupAPI::GetReturnCode): *** Unable to find DUP value for:
[07/25/17 20:17:43] Exit Code set to: 1 (0x1)
[07/25/17 20:17:43] Result: FAILURE
[07/25/17 20:17:45] Open file: C:\ProgramData\Dell\UpdatePackage\Log\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04.txt
[07/25/17 20:17:53] User Command: attended
[07/25/17 20:17:53] DUP Capabilities Value: 41943039 (0x27FFFFF)
[07/25/17 20:17:53] DUP Vendor Software Version: 20.19.15.4531
[07/25/17 20:17:53] Local System/Model Compatible with this Package? Yes
[07/25/17 20:17:53] Local System OS Version: 10.0.0.0
[07/25/17 20:17:53] OS Compatible with this Package? Yes
[07/25/17 20:17:53] Local System OS Language: DE
[07/25/17 20:17:53] Language Compatible with this Package? Unknown
[07/25/17 20:17:53] User Parameter: logfile
[07/25/17 20:17:53] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04.txt
[07/25/17 20:17:53] Extraction-miniunz path: C:\PROGRA~3\8A8C2C~1\dell\drivers\9343_V~1.453\miniunz.exe
[07/25/17 20:17:53] Extraction-arguments: -x C:\Users\paulf\DOWNLO~1\9343_V~1.EXE -o -d C:\PROGRA~3\8A8C2C~1\dell\drivers\9343_V~1.453
[07/25/17 20:18:05] User Command: attended
[07/25/17 20:18:05] DUP Capabilities Value: 41943039 (0x27FFFFF)
[07/25/17 20:18:05] DUP Vendor Software Version: 20.19.15.4531
[07/25/17 20:18:05] Local System/Model Compatible with this Package? Yes
[07/25/17 20:18:05] Local System OS Version: 10.0.0.0
[07/25/17 20:18:05] OS Compatible with this Package? Yes
[07/25/17 20:18:05] Local System OS Language: DE
[07/25/17 20:18:05] Language Compatible with this Package? Unknown
[07/25/17 20:18:05] Extraction-miniunz path: C:\PROGRA~3\AE5CB8~1\dell\drivers\9343_V~1.453\miniunz.exe
[07/25/17 20:18:05] Extraction-arguments: -x C:\Users\paulf\DOWNLO~1\9343_V~1.EXE -o -d C:\PROGRA~3\AE5CB8~1\dell\drivers\9343_V~1.453
[07/25/17 20:18:11] Extraction-GetExitCode: 0
[07/25/17 20:18:11] Identified Behavior : attended
[07/25/17 20:18:11] Temporary payload log file name: C:\ProgramData\8a8c2c75-411d-4f34-977a-7eff9e15f4fa\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP747C.tmp
[07/25/17 20:18:11] Translated Command Line : setup.exe /report "C:\ProgramData\8a8c2c75-411d-4f34-977a-7eff9e15f4fa\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUP747C.tmp"
[07/25/17 20:18:11] Path : C:\ProgramData\8a8c2c75-411d-4f34-977a-7eff9e15f4fa\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04
[07/25/17 20:18:11] Identified Behavior : attended
[07/25/17 20:18:24] Extraction-GetExitCode: 0
[07/25/17 20:18:24] Identified Behavior : attended
[07/25/17 20:18:24] Temporary payload log file name: C:\ProgramData\ae5cb879-8e15-49b0-9021-221576785cf5\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUPA791.tmp
[07/25/17 20:18:24] Translated Command Line : setup.exe /report "C:\ProgramData\ae5cb879-8e15-49b0-9021-221576785cf5\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUPA791.tmp"
[07/25/17 20:18:24] Path : C:\ProgramData\ae5cb879-8e15-49b0-9021-221576785cf5\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04
[07/25/17 20:18:24] Identified Behavior : attended
[07/25/17 20:18:24] Append Vendor Software Log: C:\ProgramData\ae5cb879-8e15-49b0-9021-221576785cf5\dell\drivers\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04\DUPA791.tmp
[07/25/17 20:18:24]
--- Start of Vendor Software Log ---

[07/25/17 20:18:24]
--- End of Vendor Software Log ---

[07/25/17 20:18:24] Vendor Software Return Code: 10
[07/25/17 20:18:25] logo.png
[07/25/17 20:18:25] Name of Exit Code: ERROR
[07/25/17 20:18:25] Exit Code set to: 1 (0x1)
[07/25/17 20:18:25] Result: FAILURE
[07/25/17 20:20:50] Open file: C:\ProgramData\Dell\UpdatePackage\Log\9343_Video_Driver_RTWTF_WN32_20.19.15.4531_A04.txt

Verified Answer
  • Hi paul1508,

    ich habe es jetzt auch mal hier vor Ort versucht, der Treiber lies sich problemlos installieren (Windows 10 - 64 bit). Hast du es mit Rechtsklick auf die -exe => als Admin ausführen probiert?

    Alternativ kannst du versuchen, die Anwendung zu entpacken und den Treiber mit Hilfe der .inf zu aktualisieren. Die Anleitung lautet wie folgt:

    1. Click "Start", right-click "Computer", and click "Properties".
    2. Click "Device Manager" on the left.
    3. In the "User Account Control" window, click "Yes".

    IF UPDATING DRIVER GO TO STEP 5

    4. Double-click "Video Controller (VGA Compatible)" if present under
    "Other Devices". (Go to step 6).
    5. Expand "Display adapters" and double-click the graphics controller.
    6. In the "Driver" tab, click "Update Driver".
    7. Click "Browse my computer for driver software".
    8. Click "Let me pick from a list of device drivers on my computer".
    9. Click "Have Disk..." and click "Browse".
    10. Browse to the directory where you unzipped the file you
    downloaded, click the "Graphics" folder, and select the
    "igdlh.INF" file. Click "Open".
    11. Click "OK" and click "Next". The operating system will install
    the driver.
    12. Click "Close" and click "Yes" to reboot. The driver should now
    be loaded.

    oder auch in der ReadMe.txt, wenn du entpackt hast.

    Sollte auch das nicht funktionieren, kannst du es mit dem aktuellsten Treiber von der Intel-Webseite versuchen: http://intel.ly/2tYV9lK 

    VG,
    Sebastian

All Replies
  • Hi paul1508,

    ich habe es jetzt auch mal hier vor Ort versucht, der Treiber lies sich problemlos installieren (Windows 10 - 64 bit). Hast du es mit Rechtsklick auf die -exe => als Admin ausführen probiert?

    Alternativ kannst du versuchen, die Anwendung zu entpacken und den Treiber mit Hilfe der .inf zu aktualisieren. Die Anleitung lautet wie folgt:

    1. Click "Start", right-click "Computer", and click "Properties".
    2. Click "Device Manager" on the left.
    3. In the "User Account Control" window, click "Yes".

    IF UPDATING DRIVER GO TO STEP 5

    4. Double-click "Video Controller (VGA Compatible)" if present under
    "Other Devices". (Go to step 6).
    5. Expand "Display adapters" and double-click the graphics controller.
    6. In the "Driver" tab, click "Update Driver".
    7. Click "Browse my computer for driver software".
    8. Click "Let me pick from a list of device drivers on my computer".
    9. Click "Have Disk..." and click "Browse".
    10. Browse to the directory where you unzipped the file you
    downloaded, click the "Graphics" folder, and select the
    "igdlh.INF" file. Click "Open".
    11. Click "OK" and click "Next". The operating system will install
    the driver.
    12. Click "Close" and click "Yes" to reboot. The driver should now
    be loaded.

    oder auch in der ReadMe.txt, wenn du entpackt hast.

    Sollte auch das nicht funktionieren, kannst du es mit dem aktuellsten Treiber von der Intel-Webseite versuchen: http://intel.ly/2tYV9lK 

    VG,
    Sebastian

  • Hallo Sebastian,

    mit der von dir genannten Methode ließ sich der Treiber nun installieren.

    Mir fiel dabei jedoch auf, dass ich bereits diese Version installiert hatte.

    Der eigentliche Fehler hierbei liegt wahrscheinlich im Dell Command | Update welches mir (auch jetzt) immer noch diesen Grafiktreiber zur installation vorschlägt...

    War viel Lärm um nichts von mir.

    Vielen Dank für die Unterstützung!

    LG, Paul

  • Thank you also from the English-language Dell community forum, where I posted the same problem (en.community.dell.com/support-forums/laptop/f/3519/p/20019888/21024309) and got no satisfaction. Glad I persisted and tried some alternative search strings and found this thread. Thanks to you, Sebastian, I now have Intel HD Graphics 5500 driver version 20.19.15.4531 installed on my XPS 13 9343.