Brand New Dell XPS 13 (9350) issues

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Brand New Dell XPS 13 (9350) issues

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Hi there, I just bought a brand new Dell XPS 13 (9350) and have been installing drivers:

1) Dell Wireless 1820A WiFi Driver (Because there was an error with the driver that didn't allow me to get Wi-Fi)

2) Dell Wireless 1820A Bluetooth Driver

3) Dell XPS 13 9350 System BIOS

After running the BIOS driver, the screen turned black and there has been a constant white and amber lights repeating 2 times each. Now the screen won't turn on at all anymore.

If you could please aid me in this, that would be much appreciated! Thank you.

All Replies
  • Hello,

    Are you sure you have installed right drivers?

  • Yes, I was speaking with technical support at the time and they recommended me to install the drivers.

  • Are you still able to access the bios? Try to downgrade the bios to previous version, then delete the dell wifi driver and first try the windows standard driver.

  • No, I'm unable to do so. I've spoken again with the technical support staff and they have arranged for a technician to inspect my laptop.

  • You can try to start your computer by safe mode?