Dell Data Protection - Dell ControlVault - Recovering hard disk with self encription

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Dell Data Protection - Dell ControlVault - Recovering hard disk with self encription

This question has been answered by hoddel-online
DELL-E6530.pdf

I am using a Dell Notebook Latitude E6530 with a Samsung SSD 850 Pro and Windows 10 Professional. For security reasons the self encryption mode of the Samsung SSD was used (password for SSD access was set and a menue entry within the Dell Bios was available for the HDD Password). Additionally the Admin Password and System Password was set in the Dell Bios. Therefore only the Admin Password was necessary to pass the pre-boot-authentication process before the Windows login.

Now i wanted to upgrade the Dell Bios from Version A18 to A20. Because the update program asked for a password and neither the system nor the admin password worked, i reseted / deleted all passwords in the Dell Bios (for admin and system, and thereby also the HDD password i assume). After reeboot the Dell DDP Software (which i installed months before but wasn’t really active in the past, i assume because of the existing security settings in the Bios ) forced me to safe a „OpalSPKey.<COMPUTER-NAME>.recovery.dat“ file in a DELL-SEC directory on an USB medium.

After the next reeboot the hard disk was not accessible anymore. The error message displayed is „No bootable devices—strike F1 to retry boot, F2 for setup utility Press F5 to run onboard diagnostics“.

Some screenshots from the Samsung Magican Software show the actual status of the drive. It seems that the security mode switched from Class0 (with password) to TCG Opal. Also an Secure Erase is not possible anymore for the drive. No volumes are visible on the drive and no changes to the partitioning table are possible at all.

If anybody could help me how to access the drive once more (the former password of the drive is available and also the OpalSPKey… file), that would be great. Thanks for reading until here …

Verified Answer
  • Hallo nochmal,

    ich konnte das Thema inzwischen mit Hilfe von Justin aus Texas lösen (http://en.community.dell.com/members/dell_2d00_justin-c) :-) ...
    Der Weg über das Windows ADK (www.microsoft.com/.../details.aspx ist schon genau der richtige. Nur muss vor der Generierung des ISO Images für die Boot Disk inkl. dem "DELL Opal SED Recovery Utility" noch das von DELL bereitgestellte "Windows Recovery Kit" bekannt gemacht werden. Mittels des damit ebenfalls ausgeliefertem Batch Skriptes (Build-SED-WinPE-4.0.bat) wird dann das ISO Image "WinPE-4.0-SED-x86" generiert, welches im Anschluss auf eine CD gebrannt werden kann.

    Die Sourcen für das von DELL stammende "Windows Recovery Kit" kann man über Justin anfordern und dann nach Bereitstellung der Zugangsdaten über das Secure Self-Service File Delivery Portal (ssfdexternal.dell.com/) herunterladen.

    Die Entschlüsselung der Festplatte nach dem Booten des betroffenen PCs mit Hilfe der erstellten CD und dem vorhandenen OpalSPKey.<COMPUTER-NAME>.recovery.dat file ist dann ein Kinderspiel.
    Ich hoffe das hilft denjenigen weiter, die ebenfalls in die missliche Lage kommen nicht mehr auf ihre Daten zugreifen zu können.

    Viele Grüße Horst

All Replies
  • Hi,

    please try the Erase in DOS mode:

    So create a bootable USB Stick to run Secure Erase.

    If there are any issues with the DOS MODE: I found a guide to Fix IT when DOS Mode Faiiled: